Shipping & Returns

We ship Qarux QM3 Ember and Oak candles and home fragrance nationwide from our Portland, Oregon studio. Every order is carefully prepared and packaged for its journey to you, wherever you are in the country.

For specific details about shipping costs, delivery timeframes, or questions about your particular order, please reach out through our contact form — we're happy to give you the details that matter for your shipment.

Packing an order is as much craft as making it. Each candle is handled with care — we know these are things meant to sit on shelves and tables you love, and we want them to arrive in perfect condition.

Your package is prepared thoughtfully to protect the integrity of the wax, fragrance, and vessel during shipping. We take the same attention to detail in the box as we do in the pour.

We want you to be happy with what you receive. If something isn't quite right with your order — whether it's a damage issue during shipping, a fragrance that didn't meet your expectations, or anything else — we want to hear about it.

Please use our contact form to let us know what's going on, and we'll work with you to make it right.

Have a question about shipping timelines, tracking, or anything else specific to your purchase? We're here to help.

Get in touch